Privacy Policy
Last Updated: August 24, 2026
VS Pharmaceuticals Pvt Ltd (“VS Pharmaceuticals”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use https://vspharmaceuticals.com (the “Website”), purchase our products, contact us, or otherwise interact with us.
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.
By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read together with our Terms of Use, Return Policy, Disclaimer, and Cookie Policy.
1. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
1.1 Information You Provide to Us
When you place an order, create an account, contact us, submit an enquiry, or otherwise use our services, we may collect:
- Full name
- Mobile or telephone number
- Email address
- Billing address
- Shipping or delivery address
- Business or organisation information, where applicable
- Order and purchase details
- Product information relating to your order
- Drug Licence or other regulatory information where applicable
- Information provided when you contact customer support
- Information contained in your feedback, enquiry, review, or other communication with us
We collect information that is reasonably necessary for the relevant purpose for which it is provided.
1.2 Payment Information
Our Website allows customers to make payments using available online payment methods, including supported credit cards, debit cards, RuPay cards, UPI, net banking, and other payment methods offered through our authorised payment service provider.
Payments made through our Website are processed through authorised third-party payment service providers, including Razorpay, as applicable.
Where payment processing is handled by a third-party payment gateway, sensitive payment credentials such as complete card numbers, CVV, PINs, OTPs, or other authentication credentials are processed by the applicable payment service provider and are not intended to be stored by VS Pharmaceuticals Pvt Ltd.
We may receive and retain limited payment-related information necessary to confirm, reconcile, refund, or otherwise administer a transaction, such as transaction ID, payment status, payment method, order reference, and other information supplied by the payment service provider.
Customers should also review the privacy and security practices of the applicable payment service provider where appropriate.
2. Automatically Collected Information
When you visit or use our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Pages visited
- Date and time of visits
- Referral or source information
- Website interaction and session information
- Cookie and similar technology information
This information may be used to maintain Website functionality, improve performance, understand how visitors use our Website, prevent abuse, and troubleshoot technical issues.
Our use of cookies and similar technologies is described in more detail in our Cookie Policy.
3. How We Use Your Personal Information
We may use personal information collected through the Website for purposes including:
- Processing and fulfilling orders
- Confirming payments and transactions
- Arranging delivery of products
- Providing order and delivery updates
- Responding to customer enquiries and support requests
- Processing returns, replacements, and refunds
- Verifying information where required for regulatory or legal purposes
- Verifying Drug Licence details for applicable allopathic medicine orders
- Preventing fraud, misuse, and unauthorised transactions
- Maintaining and improving Website functionality
- Understanding Website usage and improving customer experience
- Maintaining business, transaction, accounting, and tax records
- Complying with applicable laws, regulations, court orders, and governmental requirements
- Protecting our legal rights, Website, customers, and business
- Communicating important information relating to your orders, account, or use of our services
Where required by applicable law, we will seek consent for processing personal information for purposes that require consent.
4. Order, Delivery and Shipping Information
We use information such as your name, contact number, email address, and delivery address to process and deliver your order.
Our current shipping arrangements are:
- Free shipping on prepaid orders above ₹499.
- A flat shipping charge of ₹50 applies to orders of ₹499 or below.
- Cash on Delivery (COD) is currently not available.
- Orders are processed after successful payment and remain subject to product availability and applicable verification requirements.
We may provide necessary delivery information to courier, logistics, or delivery service providers solely to enable delivery and related services.
5. Allopathic Medicine Orders
VS Pharmaceuticals Pvt Ltd supplies applicable allopathic medicines in accordance with applicable requirements under the Drugs and Cosmetics Act, 1940, the Drugs & Cosmetics Rules, 1945, and other applicable laws and regulations.
For applicable allopathic medicine orders, we may collect and process Drug Licence details, business information, and related documentation where necessary to verify eligibility and fulfil the order.
Allopathic medicine sales may be subject to the requirements described in our Terms of Use.
6. Sharing of Personal Information
We do not sell or rent your personal information to third parties for their independent commercial use.
We may share relevant personal information with trusted third parties where reasonably necessary to provide our services or fulfil the purposes described in this Privacy Policy. These may include:
- Payment gateways and payment service providers
- Courier, logistics, and delivery partners
- Website hosting and infrastructure providers
- Website, technical, and IT service providers
- Customer support or communication service providers
- Analytics and website performance service providers
- Professional advisers, auditors, or consultants where necessary
- Government authorities, regulators, law-enforcement agencies, or other persons where required or permitted by applicable law
Such parties may receive only the information reasonably necessary for the service or purpose for which it is being provided.
Where third-party service providers process personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security measures.
7. Legal and Regulatory Disclosure
We may disclose or process personal information where reasonably necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from governmental or regulatory authorities
- Comply with court orders or legal proceedings
- Detect, prevent, or investigate fraud or other unlawful activity
- Protect the rights, property, or safety of VS Pharmaceuticals Pvt Ltd, our customers, or others
- Establish, exercise, or defend our legal rights
We may retain information where required for legal, regulatory, accounting, tax, dispute-resolution, fraud-prevention, or other legitimate business purposes.
8. Data Security
VS Pharmaceuticals Pvt Ltd takes reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.
Access to personal information is limited to persons and service providers who reasonably require it for legitimate business or service purposes.
However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.
You should also take reasonable precautions when using the Internet, including protecting your account credentials and avoiding sharing passwords, OTPs, CVVs, UPI PINs, or other authentication information with anyone.
9. Cookies and Similar Technologies
Our Website uses cookies and similar technologies for purposes such as:
- Enabling essential Website functionality
- Maintaining shopping cart and session functionality
- Remembering preferences
- Understanding Website usage
- Analysing Website performance
- Improving user experience
Certain cookies may be necessary for the Website to function properly, while other cookies may be subject to your consent depending on their purpose.
For detailed information about the cookies and technologies used on our Website, please refer to our Cookie Policy.
You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.
10. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment services, social media services, or other external platforms.
Once you leave our Website or interact directly with a third-party service, that third party’s own privacy policy and terms may apply.
VS Pharmaceuticals Pvt Ltd is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
11. Marketing and Communications
We may use your contact information to communicate with you about:
- Your orders
- Payments
- Delivery
- Returns, replacements, or refunds
- Customer support matters
- Important service or Website updates
Where permitted by applicable law and where appropriate consent has been obtained, we may also send promotional or marketing communications about our products, offers, or services.
You may opt out of promotional communications by following the unsubscribe or opt-out instructions provided in the communication or by contacting us.
Opting out of promotional communications will not prevent us from sending essential communications relating to an order, transaction, account, security matter, or other service-related issue.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Complete transactions and provide services
- Maintain business and transaction records
- Meet legal, regulatory, accounting, and tax requirements
- Resolve disputes
- Prevent fraud and misuse
- Enforce our agreements and protect our legal rights
When personal information is no longer reasonably required and there is no legal or legitimate business reason to retain it, we may delete, anonymise, or otherwise securely dispose of it.
13. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the ability to:
- Request information about the personal information we process about you
- Request correction or updating of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise a concern or grievance regarding our handling of personal information
Where processing is necessary to fulfil an order, comply with legal requirements, or for another lawful purpose, withdrawal of consent may not require or result in immediate deletion of all information.
To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided in Section 15.
We may need to verify your identity before acting on certain requests in order to protect your information from unauthorised access.
14. Children’s Privacy
Our Website is intended for use by individuals who are legally capable of entering into transactions under applicable law.
We do not knowingly seek to collect personal information from children for independent commercial purposes. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
15. Contact Us
If you have any questions, concerns, requests, or complaints relating to this Privacy Policy or the handling of your personal information, please contact us:
VS Pharmaceuticals Pvt Ltd
V-270 K.Raheja Platinum Sag Baug Road, Off : Andheri-Kurla Road, Marol, Andheri East, Mumbai, Maharashtra-400059, India
Email:
vspharmaceuticals88@gmail.com
Phone: +91 74285 25551
Website: www.vspharmaceuticals.com
For matters relating specifically to privacy or personal information, please mention “Privacy Request” in the subject line of your email.
16. Changes to This Privacy Policy
VS Pharmaceuticals Pvt Ltd may update this Privacy Policy from time to time to reflect changes in our Website, services, business practices, technology, or applicable legal and regulatory requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.